FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
Your essential guide to staying at No. 678 Hankou Road, Huangpu District, Shanghai, China
📍 LOCATION & TRANSPORTATION
1. How far is the hotel from People’s Square Metro Station?
The Treasury Hotel is just **230 meters **(about a 3-minute walk) from People’s Square Metro Station, providing direct access to Lines 1, 2, and 8 for seamless travel across Shanghai.
The Treasury Hotel is just **230 meters **(about a 3-minute walk) from People’s Square Metro Station, providing direct access to Lines 1, 2, and 8 for seamless travel across Shanghai.
2. Is the hotel close to Nanjing East Road Pedestrian Street and the Bund?
Yes! We’re located only 南京東路歩行者天国から300メートル (China’s premier shopping avenue) and approximately 1.4 km from the Bund, both easily reachable by a pleasant 5–15 minute walk.
Yes! We’re located only 南京東路歩行者天国から300メートル (China’s premier shopping avenue) and approximately 1.4 km from the Bund, both easily reachable by a pleasant 5–15 minute walk.
3. What’s the best way to get to the hotel from Pudong International Airport?
From Pudong Airport (PVG), take Metro Line 2 directly to People’s Square Station (≈45 minutes), then walk 3 minutes to the hotel. Alternatively, arrange a taxi or private transfer through our 24/7 concierge (≈40–60 minutes depending on traffic).
From Pudong Airport (PVG), take Metro Line 2 directly to People’s Square Station (≈45 minutes), then walk 3 minutes to the hotel. Alternatively, arrange a taxi or private transfer through our 24/7 concierge (≈40–60 minutes depending on traffic).
4. Are there attractions within walking distance?
Absolutely. Within a 10–20 minute walk, you can visit Yu Garden, Shanghai Museum, Grand Theatre, People’s Park, and countless authentic Shanghainese restaurants and cafes.
Absolutely. Within a 10–20 minute walk, you can visit Yu Garden, Shanghai Museum, Grand Theatre, People’s Park, and countless authentic Shanghainese restaurants and cafes.
🛏️ ROOMS & BOOKING
5. What room types are available at the Treasury Hotel?
We offer 133 thoughtfully designed accommodations including: Treasure Deluxe King, Cozy Queen, City View Suite, and Big Bed rooms. Room sizes range from 20–50 m², with select options featuring city views and refrigerators.
We offer 133 thoughtfully designed accommodations including: Treasure Deluxe King, Cozy Queen, City View Suite, and Big Bed rooms. Room sizes range from 20–50 m², with select options featuring city views and refrigerators.
6. Do rooms have smart technology and premium bedding?
Yes. All rooms feature intelligent guest control systems for lighting, temperature, and entertainment, plus premium プランテ＆キングコイルのメモリーマットレス for exceptional comfort and restful sleep.
Yes. All rooms feature intelligent guest control systems for lighting, temperature, and entertainment, plus premium プランテ＆キングコイルのメモリーマットレス for exceptional comfort and restful sleep.
7. Is Wi-Fi free, and is it reliable for video calls?
Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas. The connection is optimized for business travelers requiring stable video conferencing and file transfers.
Complimentary high-speed Wi-Fi is available throughout the hotel, including all guest rooms and public areas. The connection is optimized for business travelers requiring stable video conferencing and file transfers.
8. Can I request an early check-in or late check-out?
Early check-in and late check-out are subject to availability. Please contact our front desk in advance or upon arrival—we’ll do our best to accommodate your schedule, especially for loyalty guests or extended stays.
Early check-in and late check-out are subject to availability. Please contact our front desk in advance or upon arrival—we’ll do our best to accommodate your schedule, especially for loyalty guests or extended stays.
🍽️ DINING & FOOD SERVICES
9. Does the hotel serve breakfast, and what’s included?
Yes. Our 宝物朝食ホール offers a rich buffet breakfast daily from 7:00～9:30, featuring both Western and Chinese cuisines. Children under 1.2 meters dine free when accompanied by an adult.
Yes. Our 宝物朝食ホール offers a rich buffet breakfast daily from 7:00～9:30, featuring both Western and Chinese cuisines. Children under 1.2 meters dine free when accompanied by an adult.
10. Are there vegetarian, halal, or dietary-specific options?
Our breakfast buffet includes vegetarian selections, and our kitchen team can often accommodate special dietary requests with advance notice. Please inform us of your needs when booking or at check-in.
Our breakfast buffet includes vegetarian selections, and our kitchen team can often accommodate special dietary requests with advance notice. Please inform us of your needs when booking or at check-in.
11. Is room service or food delivery available?
While traditional in-room dining is limited, we offer innovative 食品配達ロボットサービス to bring meals and snacks directly to your door. Additionally, hundreds of renowned local restaurants are within a 5-minute walk.
While traditional in-room dining is limited, we offer innovative 食品配達ロボットサービス to bring meals and snacks directly to your door. Additionally, hundreds of renowned local restaurants are within a 5-minute walk.
🏢 AMENITIES & SERVICES
12. Does the hotel have a gym or fitness center?
Yes, we provide a complimentary fitness center equipped with modern cardio and strength-training equipment, accessible to all registered guests during designated hours.
Yes, we provide a complimentary fitness center equipped with modern cardio and strength-training equipment, accessible to all registered guests during designated hours.
13. Is there laundry service or self-service facilities?
Guests can use our convenient self-service laundry room with washers and dryers. For urgent needs, our front desk can also arrange professional dry-cleaning services (additional fees apply).
Guests can use our convenient self-service laundry room with washers and dryers. For urgent needs, our front desk can also arrange professional dry-cleaning services (additional fees apply).
14. Are business facilities like meeting rooms available?
Yes. We offer flexible 会議室 suitable for small to medium business meetings, equipped with presentation support. Additional services include fax/copying, printing, and multilingual administrative assistance.
Yes. We offer flexible 会議室 suitable for small to medium business meetings, equipped with presentation support. Additional services include fax/copying, printing, and multilingual administrative assistance.
15. Do staff speak English, and is translation support available?
Our front desk and concierge teams are fluent in both English and Chinese. We also provide translation tools and local guidance to help international guests navigate Shanghai with confidence.
Our front desk and concierge teams are fluent in both English and Chinese. We also provide translation tools and local guidance to help international guests navigate Shanghai with confidence.
👨👩👧👦 POLICIES & PRACTICAL INFO
16. Is the hotel family-friendly, and do children stay free?
Yes! We welcome families. Children under 1.2 meters stay free when using existing bedding and enjoy complimentary breakfast. Cribs or extra beds can be arranged upon request (subject to availability and fees).
Yes! We welcome families. Children under 1.2 meters stay free when using existing bedding and enjoy complimentary breakfast. Cribs or extra beds can be arranged upon request (subject to availability and fees).
17. What is the pet policy?
To ensure comfort and hygiene for all guests, the Treasury Hotel does not accommodate pets, with the exception of certified service animals. Please contact us in advance if traveling with a service animal.
To ensure comfort and hygiene for all guests, the Treasury Hotel does not accommodate pets, with the exception of certified service animals. Please contact us in advance if traveling with a service animal.
18. What payment methods are accepted?
We accept major international credit cards (Visa, Mastercard, American Express), UnionPay, Alipay, WeChat Pay, and cash (CNY). A valid credit card is required to secure reservations.
We accept major international credit cards (Visa, Mastercard, American Express), UnionPay, Alipay, WeChat Pay, and cash (CNY). A valid credit card is required to secure reservations.
19. What is the cancellation policy?
Cancellation terms vary by rate and booking platform. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival. Please review your specific reservation details or contact our team for clarification.
Cancellation terms vary by rate and booking platform. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival. Please review your specific reservation details or contact our team for clarification.
20. Is the hotel accessible for guests with mobility needs?
The hotel features elevators to all guest floors and public areas. While we strive to accommodate all guests, we recommend contacting us directly before arrival to discuss specific accessibility requirements so we can prepare accordingly.
The hotel features elevators to all guest floors and public areas. While we strive to accommodate all guests, we recommend contacting us directly before arrival to discuss specific accessibility requirements so we can prepare accordingly.
🔍 Still Have Questions?
Contact Us Directly:
📍 Address: No. 678 Hankou Road, Huangpu District, Shanghai, China
📞 Phone: [Available via Trip.com listing]
🌐 Website: [Search “Shanghai People’s Square Nanjing East Road Pedestrian Street Treasury Hotel” on Trip.com]
💬 Live Chat: Available 24/7 via Trip.com or hotel front desk
📍 Address: No. 678 Hankou Road, Huangpu District, Shanghai, China
📞 Phone: [Available via Trip.com listing]
🌐 Website: [Search “Shanghai People’s Square Nanjing East Road Pedestrian Street Treasury Hotel” on Trip.com]
💬 Live Chat: Available 24/7 via Trip.com or hotel front desk
Our multilingual team is ready to ensure your stay is seamless, comfortable, and memorable. Book with confidence—join over 6,200 travelers who rated us 9.5/10!